Passenger Experience

Bring your passengers closer to your business and engage with them across all channels.

Outbound Messaging

Deliver a Seamless Passenger Experience

Public transit agencies today need to provide an omni-channel approach and a broad range of communications to meet the needs of their passengers – from self-service to traditional voice calls. Our suite of communication products and services offers your customers multiple channels to interact with your agents through voice, chat, email, text, and video. Scalable in deployment, size, complexity and integration, our solutions ensure that your agency offers effortless customer interaction, whatever your budget. 

Solutions for Public Transportation

Cloud Contact Center

Out-the-box, cost effective all-in-one multimedia contact center.

Video Communications

Connect with your passengers using video chat.

Intelligent Knowledge Base

Centralized customer service knowledge base for agent answer consistency.

Fixed Route IVR

Fixed route Interactive Voice Response (IVR).

Demand Response IVR

Demand Response Interactive Voice Response (IVR).

Outbound Messaging

Centralized management tool that delivers information to your customers

Health and Safety

Temperature screening and real-time passenger occupancy.

Multi-Mode Survey

Advanced survey software for market research and opinion polling.

Case Study

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