November 1, 2021

Balancing Fiscal Responsibility and Safety with Enghouse Transportation

Running a public transit system is a balancing act. It takes skill and planning to respect government mandates, wisely spend taxpayers’ money, and ensure rider and […]
October 25, 2021

Goodbye Busy Signals: Transforming Customer Service Support To Tackle Transit’s Worst Days

It was Valentine’s Day, 2007, and a massive blizzard hit much of the Eastern United States. Everyone knows snow is not uncommon in New York. Usually, […]
August 18, 2021
subway passenger phone

AI, Video Tech Helping Transits Shift To Next Generation Of Customer Service

One of the unintended cultural remnants of the Covid-19 pandemic is a greater acceptance of video as an effective medium for communications. Stranded and homebound business […]
July 22, 2021
bus transit passenger

Transit Systems Look To Infrastructure Investment To Revitalize Industry

After undergoing a paradigm shift in its primary operating model due to the global pandemic, leaders within the U.S. and Canadian transit industry are crafting multiple […]
June 29, 2021

How Enghouse Transportation Helps Limited English Proficiency Customers

Rhode Island Transportation Authority (RIPTA) partners with Enghouse Transportation to create Interactive Voice Response (IVR) system to serve customer base For many people, accessing transit apps […]
June 19, 2021

As Transits Charts A Course Back To The New Normal, Technology Is Easing The Transition

Cashless fare collection systems, thermal imaging, real-time passenger occupancy lessen anxiety Like most public transit systems across the globe, transit operators in the U.S. and Canada […]